Shipping & Returns

All orders are packed, dispatched and shipped as soon as possible. Everything is made to order so please allow 1 week to dye and sew your order. We will email you a tracking number within one business day after your order is sent. Watch out for this email so you can track the progress of your order.

All packages must be signed for upon delivery, so please ensure that you provide your daytime contact phone number. Customers are responsible for all costs associated with duties, taxes or customs where applicable. Customers are also responsible for fees associated with orders delivered to a wrong address so please be mindful when entering delivery information.

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Please note that SiouxStudio is not responsible for lost or stolen packages, or packages damaged in transit.

Shipping

Destination

Shipping

Free shipping over

France

8€

100€

EU countries, Switzerland and Norway

12€

120€

Europe outside EU, Magreb

21€

140€

Canada, USA

35€

200€

Other destinations

45€

200€

Returns

We're more than willing to return or exchange any unworn, unwashed or defective merchandise within 14 days from the online purchase date for another item or store credit. Due to the nature of our small business, we cannot offer refunds at this time. All items must have their original tags and packaging. Sale items may only be exchanged for a different size and must be the same style/color/fabric.

To return your purchased objects please contact us at hello@siouxstudio.com. Be sure to include:

  • Order Number
  • Item(s) you want to exchange
  • Which new items you'd like to receive or if you'd prefer store credit

You will receive a confirmation e-mail about your return. Place the items you'd like to exchange or return for store credit in their original packaging and send to the return address: Anna Strnadova, 11 Rue St Catherine, Lyon 69001, France. Please allow 14 business days for your refund to be processed. You will be notified by email once finalised.